Coronavirus (COVID-19) Update

America Israel Tours – Travel Policy Update
March 30, 2020

Our thoughts and prayers go out to all who have been impacted by Covid-19 global crisis. At these challenging times, we want you to know that your wellbeing has always been – and will always be – our first priority. Due to the federal and state regulations, our physical offices are now unfortunately closed. However, we remain fully committed to providing assistance to you during these tough times as well as providing you with truly life-changing travel experience in the Holy Land. In accordance with travel restrictions imposed by government advisories worldwide, America Israel Tour has suspended all guided tours for trips departing up and until May 31, 2020. Please note that our short-term priority is to provide service for those travelers whom their tours have been cancelled. Your patience and understanding are sincerely appreciated.

For all clients scheduled to travel during the above suspended period (up and until May 31, 2020)

If you are scheduled to travel with us between now and May 31, 2020, you will be receiving an email from us advising you of your options. Even if you paid in full, please rest assured that you have a travel land tour credit automatically available to you for the full value of the land portion of your trip, to use for travel to any one of our available tour that depart before December 31, 2021.
* Please note refunds for your airline tickets are entirely at the discretion of the airline with which you booked your ticket. Airlines will have different policies and penalty charges, none of which are under our control.

For all clients scheduled to travel from June 01- June 30, 2020

If you are scheduled to travel between June 01- June 30, 2020, you are eligible to either:

  • Rebook now and change your travel dates or destination to any one of our tours in 2020 or 2021, without any penalty on the land portion of your trip.
  • You can choose to hold your paid land tour funds as a credit to use towards one of our available tours in 2020 or 2021. The full amount paid for your land portion of the suspended vacation can be used towards any new booking for travel before December 31, 2021.

* Please Note: Refunds for your airline tickets are entirely at the discretion of the airline with which you booked your ticket. Airlines will have different policies and penalty charges, none of which are under our control.

For all clients scheduled to travel July 01, 2020 and beyond

At present, all of America Israel Tours’ standard policies apply for your land tours and Greek Island cruises scheduled for July 1, 2020 and beyond. We monitor the situation very carefully and should our plans or policies change, we will notify you promptly. We realize that you may have questions and concerns, and we are doing our best to provide timely responses to all travelers.

Thank you for choosing America Israel Tours. We pray with you for better days to come ahead. Our experience and stability ensure we’ll be here to serve you in the near future.

Travel Update March 12th, 2020

We are here to help in these challenging times!  Your well-being and safety are always our top priority.  We strive to give our clients the best customer service and travel alternatives as much as we can possibly can.

Despite the difficult times and rapid changes in the current travel conditions, we are working hard to remain committed to allowing our passengers with the opportunity to fulfil their travel dreams.

All guests currently booked for tour departures from March 13, 2020 until March 31, 2020 have been contacted by our team and were offered travel alternatives. For our clients traveling in April or later, please be patient as we will reach out to you directly. We are prioritizing reaching out to our passengers in order of their travel date.
We will do our very best to serve and accommodate all of our passengers during this very difficult time.

Travel Restrictions

Due to the outbreak of the Coronavirus (COVID-19), governments are issuing travel advisories and restrictions and many airlines are canceling flights throughout the world. In addition, Israel has issued a Mandatory 14-day quarantine for anyone coming to Israel. For these reasons, America Israel Tours has canceled our guided tours scheduled from March 13, 2020 until April 30, 2020.

How to reschedule your tour

If your tour date departs from March 13, 2020 until April 30, 2020, you may reschedule your land tour date with no additional cost. The funds that your have paid for the land portion of your cancelled trip will be 100% redeemable towards the new tour date you choose. Our team is ready to assist you in selecting your new tour date for any time in 2020 or 2021.

Airline tickets and flight cancellations

Please understand that each airline has its own policies and ticket regulations. We have no control of the airlines’ policies and regulations, and we cannot determine whether your ticket is fully refundable or if there will be cancellation or rebooking penalties. Most airlines allow cancellation and rebooking with minimal penalties when the airlines have canceled their flights. However, please be advised, that airlines have different policies and penalty charges, which are out of our control. Airline charges, including cancelation fees, change fees, fare increase fees, etc, if any, will be the guest’s responsibility.
Our team will help in making air travel changes booked through AIT and offer suggestions for passengers who have booked their own air tickets.

Travel Insurance

To our knowledge, canceling your tour directly because of current conditions caused by Coronavirus, is not covered by travel insurance companies. However, cancellation claims for all other your reasons allowed by the travel insurance , such as sickness, injury, or any other covered reason is till been honored. In these cases, please contact your travel insurance company to submit your claim as you would regularly.

Please click on this link for more info on Travelex insurance Coronavirus (COVID-19) Coverage Update

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